Return &
Refund Policy.

Our 14-Day Return Policy allows eligible customers to request a return within 14 days of receiving their order. Returns are subject to the conditions outlined below and applicable consumer rights.

Eligibility

Return requests must be submitted within 14 days of delivery. Items should be unused, undamaged and returned in their original condition with original packaging, accessories and included materials where applicable.

Non-Returnable Items

Opened or used hygiene-sensitive products, perishable goods, activated digital products, memberships, gift cards and products specifically marked as non-returnable may be excluded from the return policy, subject to applicable law.

Return Process

Eligible return requests should include the relevant order details and a brief reason for the return. Return instructions or pickup arrangements will be provided where applicable. Customers should retain the product and packaging until the return has been completed.

Return Shipping

Return shipping or pickup arrangements may depend on the reason for the return and the product involved. Where a return is due to a damaged, defective or incorrect product, appropriate return arrangements may be provided without additional return charges.

Inspection

Returned products may be inspected after receipt to confirm their condition and eligibility. A return may be declined if the item has been used, altered, damaged after delivery or returned without required parts, accessories or packaging.

Damaged or Incorrect Items

Damaged, defective or incorrect products should be reported as soon as reasonably possible, preferably within 48 hours of delivery. Photos or other information may be requested to verify the issue and determine the appropriate resolution.

Replacement or Refund

Depending on product availability and the circumstances of the return, an eligible item may be replaced or refunded. The available resolution may vary by product and reason for return.

Refunds for Cash on Delivery Orders

Cash on Delivery is the only payment option available. Eligible refunds for COD orders will not be returned to a card or online payment account. Refunds may be processed through an approved bank transfer or another applicable refund method.

Refund Processing

Once an eligible return has been received and approved, refunds are generally processed within 3–5 business days. The time required for the funds to reach the customer may vary depending on the selected refund method.

Policy Exceptions

Some products may have specific return conditions based on their nature, packaging, shelf life or applicable regulations. Any product-specific return requirements will be communicated where relevant.

Consumer Rights

This policy does not limit any rights or protections that cannot legally be excluded under applicable consumer protection laws. Where applicable law provides greater protection, those legal rights will continue to apply.

Policy Updates

This Return Policy may be updated from time to time to reflect changes in products, services or applicable requirements. The latest version published on the website will apply to eligible returns.